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Service status

Due to possible postage delays over the Christmas period we recommend that you don't post samples to us between Tuesday 21st of December and Monday 3rd of January.

It's important for your sample to arrive at the lab as quickly as possible - delays in the post could affect its integrity.

If you have booked a clinic or nurse home visit during the Christmas period then we recommend you reschedule your appointment. This is because your sample must be posted the same day that it is collected. 

Our normal service will resume on Tuesday 4th January.

Nurse home visits to collect a venous blood sample are currently unavailable on the Isle of Man. They will continue to operate at a reduced service in England, Scotland and Wales.

For updates on the Royal Mail service, including a list of areas that are currently facing delivery delays due to resourcing issues click here.

The following services continue to operate as normal:

  • Clinic visits for venous sample collection – we advise you to ring the clinic to confirm they are open as some may need to close unexpectedly
  • Laboratory analysis of test samples
  • Doctor’s interpretation of results
  • Customer care representatives available
  • Access to to view test results

For further information, please contact our customer care team via one of the following channels:

  1. live chat
  2. Phone 03450 600 600
  3. Use our contact form

If your test results are urgent, we strongly recommend that you select Royal Mail Tracked delivery service at checkout which costs £4.99. This will ensure that your kit arrives in 1-2 working days in most cases. Although you will not need to sign for the delivery you do need to be at home to accept the delivery.

The Royal Mail Tracked delivery service is prioritised over first class mail however, due to significantly higher volumes and a reduced Royal Mail workforce, it is not guaranteed. Service levels may vary across the country.

We are now including a tracked postage service in each kit for you to use when returning your sample to the lab. This will ensure that samples get to the lab in good time and do not spoil due to delays in transit. We recommend you put your sample in a priority postbox which has collections everyday. You can find your nearest priority postbox here. Please select the priority postbox checkbox before searching.

Please make a note of your unique tracked postage number so that you can track your sample. You can find this number under the barcode on the postage sticker inside your kit. Click here to track your item on the Royal Mail website.