Service status
Due to possible postage delays over the Christmas period, we recommend that you don't post samples to us between Friday 19th December and Thursday 1st January.
It's important for your sample to arrive at the lab as quickly as possible - a delay in the post could affect its integrity.
If you have booked a clinic visit during this period, we recommend you reschedule your appointment for the new year.
Our nurse service provider, Inuvi, will be offering home nurse appointments until Friday 19th December and will resume normal services from Friday 2nd January.
Our normal service will resume on Friday 2nd January.
Customer Service
Our phone lines are open Monday to Thurs, 10am – 4pm. Email and chat support are available Monday to Thurs, 9am – 5:30pm.
Our phone lines are open Fridays 9am - 4pm Email and chat support are available 8am - 4:30pm.
Festive hours
Saturday 20th Sunday 21st December - Closed
Christmas Eve - 9am - 3pm
Christmas Day and Boxing Day - Closed
Saturday 27th Sunday 28th December - Closed
New Year's Eve - 9am - 3pm
New Year's Day - Closed
For further information, please contact our customer care team via one of the following channels:
- Medichecks.com live chat
- Phone 03450 600 600
- Use our contact form
If your test results are urgent, we strongly recommend that you select Royal Mail Tracked delivery service at checkout which costs £5.99. This will ensure that your kit arrives in 1-2 working days in most cases. Although you will not need to sign for the delivery you do need to be at home to accept the delivery.
The Royal Mail Tracked delivery service is prioritised over first class mail. However, due to significantly higher volumes and a reduced Royal Mail workforce, it is not guaranteed. Service levels may vary across the country.
We are now including a tracked postage service in each kit for you to use when returning your sample to the lab. This will ensure that samples get to the lab in good time and do not spoil due to delays in transit.
Please make a note of the Royal Mail tracking number so that you can track your sample. You can find this number under the barcode on the postage sticker inside your kit. Click here to track your item on the Royal Mail website.