Just in case...

Cancellations & returns

Cancel by phone
 03450 600 600 

Call our customer care team ensuring that you have your order number to hand. 

Cancel via email
customer.care@medichecks.com

Email our customer care team referencing your order number.

Cancel through our chatbot
Bottom right screen corner

Get in touch with our chatbot Nia, and let it know your order reference number.

Changed your mind?

If your order has not been dispatched: You can expect a full refund within 7-10 working days.


If your order has been dispatched: You have up to 30 days to cancel your order for a partial refund. Please note a £6 cancellation charge applies, as our kits can't be reused.



For more information, please see our terms and conditions, or check out our refund policy.