Cancellations & returns
If you would like to cancel your order please contact our customer care team on 03450 600 600 between 8am and 6pm Monday - Friday, ensuring that you have your order number to hand.
If you cancel your order before your sample collection kit has been dispatched then you will receive a full refund within 7-10 working days.
Once your kit has been dispatched you have up to 30 days to cancel your order. Upon cancellation, your sample collection kit will need to be returned in an unused and undamaged condition. If your kit has been used or damaged a £5 charge will be deducted from the total amount refunded to you. Refunds will be processed within 7-10 working days of your kit being returned.
Returning your kit
To return your kit please use the following address:
For more information please see our terms and conditions.