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Cancellations & returns

Cancellations 

If you would like to cancel your order please contact our customer care team on 03450 600 600 Monday - Friday: 8am - 6pm or Saturday and Sunday: 9am - 5pm ensuring that you have your order number to hand.

Alternatively you can submit a support ticket here.

If you cancel your order before your sample collection kit has been dispatched then you will receive a full refund within 7-10 working days.

Once your kit has been dispatched you have up to 30 days to cancel your order.

Returning your kit

If you would like to cancel your order please contact our customer care team on 03450 600 600 Monday - Friday: 8am - 6pm or Saturday and Sunday: 9am - 5pm ensuring that you have your order number to hand.

Alternatively you can submit a support ticket here.

For more information please see our terms and conditions.