Service status
Due to possible postage delays and closures over the early May bank holiday, we recommend you do not post your sample to us on or between Friday 3rd May and Monday 6th May.
If you have booked a clinic visit during this period, please reschedule your appointment for after the bank holiday.
Our nurse service provider, Inuvi, will not offer home nurse appointments on Monday 6th May.
Customer care opening hours
Our customer care department will be closed over the bank holiday.
Normal service will resume on Tuesday 7th May.
• Monday 29th April – Thursday 2nd May: 9am - 5pm
• Friday 3rd May: 9am - 4pm
• Weekend: Closed
• Monday 6th May: Closed
For further information, please contact our customer care team via one of the following channels:
- Medichecks.com live chat
- Phone 03450 600 600
- Use our contact form
If your test results are urgent, we strongly recommend that you select Royal Mail Tracked delivery service at checkout which costs £4.99. This will ensure that your kit arrives in 1-2 working days in most cases. Although you will not need to sign for the delivery you do need to be at home to accept the delivery.
The Royal Mail Tracked delivery service is prioritised over first class mail. However, due to significantly higher volumes and a reduced Royal Mail workforce, it is not guaranteed. Service levels may vary across the country.
We are now including a tracked postage service in each kit for you to use when returning your sample to the lab. This will ensure that samples get to the lab in good time and do not spoil due to delays in transit.
Please make a note of the Royal Mail tracking number so that you can track your sample. You can find this number under the barcode on the postage sticker inside your kit. Click here to track your item on the Royal Mail website.